Refund policy

Return & Refund Policy

Thank you for supporting our small-batch, handmade soap business!

Because our products are handmade and intended for personal use, we do not accept returns or exchanges. For hygiene and safety reasons, all sales are final once an order has been shipped.

Damaged or Incorrect Orders

We want you to be happy with your order. If your package arrives damaged, you receive the wrong item, or there is an issue with your order, please contact us within 7 days of delivery at chidalifellc@gmail.com.

Please include:

Your order number
A description of the issue
Photos of the damaged or incorrect item and packaging, if applicable

We will review the situation and, when appropriate, may offer a replacement or refund.

Refunds

If your refund is approved, the refund will be issued to your original payment method. Please allow your payment provider’s processing time for the refund to appear in your account.

Order Cancellations

If you need to cancel your order, please contact us as soon as possible. Because our products are handmade in small batches, orders may begin processing shortly after they are placed. Cancellation requests cannot be guaranteed once an order has been processed or shipped.

Questions

If you have any questions about your order or this policy, please contact us atchidalifellc@gmail.com