Shipping policy

Last updated: August 29, 2026

Processing Time

All of our products are handmade in small batches. Orders are typically processed and shipped within 2–4 business days after your order is placed.

During holidays, product launches, or especially busy periods, processing times may be slightly longer.

Shipping

We currently ship orders within the United States.

Free shipping is available on orders over $49. Orders under $49 will have a shipping fee calculated at checkout.

Once your order has shipped, you will receive a confirmation email with tracking information.

Delivery Times

Standard shipping typically takes approximately 3–7 business days after your order has been shipped. Please keep in mind that delivery times are estimates and may vary depending on the shipping carrier, holidays, weather, or other circumstances outside of our control.

Lost, Delayed, or Damaged Packages

Once an order has been shipped, it is in the care of the shipping carrier. If your package appears to be delayed or has not arrived, please contact us and we will do our best to help.

If your package arrives damaged, please contact us within 7 days of delivery and include your order number and photos of the damaged package and products.

Incorrect Shipping Addresses

Please make sure your shipping address is correct before completing your order. We are not responsible for orders shipped to an incorrect address provided at checkout.

If you notice an error in your shipping address, please contact us as soon as possible. We will do our best to make corrections before your order ships, but changes cannot be guaranteed once an order has been processed.

Questions

If you have any questions about your order or our shipping policy, please contact us at chidalifellc@gmail.com.